Terms of Service

By creating an account or using probr.ai, you agree to these terms. If you do not agree, do not use the service. Our Privacy Policy forms part of this agreement.

If you accept these terms for an organisation, you confirm you are authorised to bind it, and “you” means that organisation. probr is operated by PHAM HOANG HUY, trading as probr. Effective 25 July 2026.

probr monitors companies you nominate as competitors. It reads their public channels and public coverage of them, discards what it judges to be noise, classifies what remains into signals, and writes periodic briefs. It can deliver those briefs by email, post them to Slack, push them to your phone, export them as a shareable report, and expose them to AI agents over MCP.

probr reports on publicly available information. It is not a background-check service, not an investigative service, and not a source of confidential or non-public information about any company or person.

You must be at least 16 in the EEA, or 13 elsewhere, and legally able to enter a contract. probr is built for business use.

• Give accurate registration details and keep them current.
• Keep your credentials to yourself. You are responsible for everything done through your account.
• Tell us promptly at hello@probr.ai if you believe someone else has access.
• One person may not share a single account to circumvent plan limits.

You must not:

• Use probr to monitor a private individual rather than a business, or to build a profile of a named person.
• Point probr at material you have no right to access — anything behind a login, a paywall or a confidentiality obligation.
• Use the service to harass, defame, or unlawfully disadvantage anyone.
• Resell, sublicense or republish probr output as your own monitoring product.
• Scrape or automate the service beyond the API and MCP access we provide, or work around rate limits, plan limits or security controls.
• Reverse engineer, decompile or attempt to extract our source code or prompts.
• Use the output as the sole basis for an automated decision that has a legal or similarly significant effect on a person.

We may investigate suspected breaches, and suspend or terminate access where we find one.

“Your content” is what you put into probr: the competitors you nominate, the delivery settings you configure, the recipients you add, and anything you send to support. You keep ownership of it.

You grant us a limited, non-exclusive licence to process your content solely to operate the service for you — to research the companies you named, generate your briefs, and deliver them where you asked.

• We do not use your content to train AI models and we do not license it to anyone for that purpose.
• You confirm you have the right to provide what you provide — in particular, that any email address you add belongs to someone who expects to hear from you.

Signals, briefs and exported reports are yours. Use them commercially, internally, or publish them — subject to the rest of these terms and the rights of whoever originally published the underlying material.

• Output is assembled from third-party sources. Quoting or republishing it does not transfer any rights in the original articles, trademarks or logos it refers to — that remains with the publisher.
• AI-generated text may not attract copyright protection in every jurisdiction.
• A report you export becomes a link that anyone holding it can open, without signing in. Share it deliberately.

probr’s signals and briefs are produced by probabilistic AI models. They can be wrong. They can misread a source, overstate a rumour, attribute an announcement to the wrong company, or state something with confidence that never happened.

Verify anything that matters before you act on it. Every signal links to its source; follow the link. Do not treat a brief as a statement of fact about a company, and do not use probr as the only input to an investment, hiring, legal, pricing or contractual decision. We are not liable for decisions made on the strength of AI output.

Providing probr means using services we do not control:

• Google Gemini— research, classification and brief generation. Google’s terms apply to that processing.
• Paddle — the checkout page and the billing portal. Paddle is the merchant of record: it is the seller on your statement, it collects and remits any sales tax or VAT, and its terms govern your purchase.
• Slack, Expo, our email provider — delivery of briefs to the channels you enable.

Section 6 of the Privacy Policy sets out what each provider sees. We are not responsible for third-party sites reached from a signal link.

• Plans — Starter is $19 a month for 5 competitors, Pro $69 for 20, and Business $189 for 50. The plans differ only in that number; every feature — the daily sweep, the feed, the weekly brief, email, push, Slack, report export and MCP access — is on all three. There is no free plan and no feature ladder. Adding a competitor within your plan is free and immediate: the price is per plan, not per competitor, so nothing you do inside the plan changes the bill.
• Trial — every new workspace gets 7 days on the Starter plan with no payment method taken and nothing to cancel. When it ends, monitoring stops and the workspace becomes read-only; your data is kept and stays readable. We hold it that way for a further 7 days before asking you to choose a plan, and nothing is deleted at the end of that either. Subscribing at any point starts monitoring again.
• Granted plans — we sometimes grant a plan without charge, including the free founding accounts given to our first users. A granted plan takes no payment method, does not renew and is not a purchase: nothing is owed for it and nothing is refundable on it. We may withdraw or change a granted plan at any time, and if we do, your data stays and stays readable under the same terms as any other workspace without a plan.
• Renewal — your plan renews automatically each month until you cancel. Prices exclude tax unless stated; applicable taxes are added at checkout.
• Changing plans — moving to a larger plan charges the difference for the remainder of the current period immediately. Moving to a smaller one applies the unused portion as credit against your next invoice rather than as a refund, and is available only where the smaller plan holds the number of competitors you already have.
• Cancelling— cancel yourself at any time from Settings, which opens our payment provider’s billing portal. Cancellation takes effect at the end of the paid period; your plan runs until then and you are not charged again. After that date your data remains available to read, and monitoring stops. Part-months are not refunded — see the Refund Policy.
• Failed payment — when a renewal fails, Paddle retries it on its own schedule and your plan keeps working throughout. If the retries are exhausted the subscription ends, and the workspace is treated exactly as it would be after a cancellation: monitoring stops, no new competitors can be added, and everything already collected stays and stays readable. Updating your card in the billing portal resolves it.

We may change prices with at least 30 days’ notice before they apply to your next renewal. Card details are handled entirely by Paddle. Prices are shown exclusive of any sales tax or VAT, which Paddle adds at checkout based on where you are.

We aim to keep probr running and to check your competitors every day, but we do not commit to an uptime figure and there is no service-level agreement. Discovery depends on third-party sources and AI providers being available. We may change, suspend or withdraw features, and will give reasonable notice before removing something you rely on.

probr — the name, the mark, the interface, the source code and the prompts behind it — belongs to us. These terms grant you a right to use the service, not a licence to copy, modify or redistribute any part of it. Your content and your output, per sections 6 and 7, are excluded.

You may stop at any time: cancel your plan, or delete your account from Settings, which permanently erases it as described in the Privacy Policy.

We may suspend or terminate an account that breaches section 5, that we are legally required to act against, or that puts the service or other customers at risk. Where circumstances allow, we will warn you first. Sections 7, 8, and 13 to 17 survive termination.

The service is provided on an “as is” and “as available” basis, without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. probr does not warrant that the service will be uninterrupted, error-free or secure, that every relevant event will be detected, or that AI-generated output will be accurate, complete or free of infringing content.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data, or business decisions taken on the basis of probr output.

Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those places our liability is limited to the maximum extent permitted by law, and the limits above may not apply to you. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded.

You will indemnify us against claims, damages, liabilities and reasonable legal costs arising from your content, your use of the output, your breach of these terms, or your breach of anyone’s rights or of applicable law.

These terms are governed by the laws of Vietnam, without regard to conflict-of-law rules, and disputes will be brought exclusively in its courts. If you are a consumer in the EU or the UK, the mandatory protections of your home country still apply and nothing here takes them away.

We may update these terms. The date at the top always shows the current version, and material changes will be announced by email or in the app before they take effect. Continuing to use probr after a change takes effect means you accept the revised terms. If you do not, cancel and delete your account.

PHAM HOANG HUY, trading as probr
Terms and legal: legal@probr.ai
Support: hello@probr.ai

Copyright complaints. If you believe material surfaced by probr infringes your copyright, or you are named in a signal and want it removed, write to legal@probr.ai with the link and an explanation. We review takedown requests within 5 business days.