Plans and limits

Three plans, and they differ in exactly one thing: how many competitors you can watch. Everything else — the daily sweep, the feed, the weekly brief, Slack, report export, MCP access — is on all of them.

What each covers#

There is no free plan and no feature ladder. A cheaper plan is a smaller plan, not a crippled one.

The trial#

Seven days on Starter, with everything switched on.

No card, and nothing to cancel. The trial starts the moment you sign up and runs itself. Settings shows the date it ends.

When it does, probr stops scanning and your workspace becomes read-only. Nothing is deleted — every signal and brief already collected stays there to read, and subscribing at any point starts the daily sweep again from that day.

We hold the workspace like that for another week before asking you to decide. It is still not deleted after that; you are simply asked to pick a plan before going further.

The trial is capped at Starter rather than the plan of your choice, and that is what makes taking no card affordable: each competitor costs real money to watch every day, whether or not anybody ever pays.

Plans we granted#

Some workspaces run on a plan we gave rather than one that was bought — the Founding accounts among them, given to the people who used probr first and told us where it was wrong.

A granted plan takes no payment method and does not renew, so there is no invoice, no billing portal and nothing to cancel. Settings names it and shows what it holds, the same as any other plan. Founding holds five competitors, which is the Starter allowance, and has no end date. The full wording is in section 10 of the Terms.

Adding competitors#

Adding one costs nothing and takes effect immediately, as long as the plan has room. There is no confirmation step, no proration and no charge, because the money was settled when you chose the plan.

When the plan is full, adding asks you to move up first.

Note that the count is of competitors, not of active ones — a paused competitor still fills a slot. Removing is what frees one, and removing deletes that competitor's history. See Competitors.

Changing plans#

Both directions are one click in Settings, and both show you the exact amount before anything happens.

Moving up is charged straight away: the difference for the rest of the current period comes off your card on file, and the extra competitors are available the moment you confirm. There is no checkout to complete — Paddle already has your card.

Moving down puts the unused part of the period on your next invoice as credit rather than refunding it to your card, which is the same promise the Refund Policy makes. You can only move down to a plan that fits what you are already watching: if you have 22 competitors, Pro is refused until you remove three of them. probr will not pick which of your competitors to stop watching for you.

Payments#

Billing is handled by Paddle. They take the payment, hold the card, send the invoices and handle cancellation, and probr never sees a card number.

Paddle is the merchant of record, which means they are the seller on your statement and they collect and remit VAT and sales tax themselves. If you need a VAT-compliant invoice, that is where it comes from.

Card changes, invoices and cancellation all live in their customer portal, reached from Settings.

Cancelling#

Cancelling stops the renewal. It does not end your access.

The plan keeps working until the end of the period you already paid for, and Settings shows that date. Cancel during the trial and it ends there, with nothing charged.

When the date passes the workspace has no plan, and that means three things:

• Nothing is deleted. Your competitors, signals, briefs and reports are all still there and still readable.
• Scanning stops. No new signals are gathered, so the feed stops growing.
• No new competitors can be added.

Starting a plan again picks up exactly where you left off.

The month you are in is not refunded, whether you cancel on day 2 or day 29. The Refund Policy says so in full, and says why.

If a payment fails#

Paddle retries a failed renewal several times before giving up. The exact schedule is theirs.

Your plan stays on through those retries. Losing access on the first failed charge would punish an expired card, and an expired card is by far the most common reason a renewal fails. Update it in the customer portal and the retry succeeds.